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Our Services

End-to-End Services for
EAM Success

From initial deployment to ongoing optimisation, our expert team ensures you extract maximum value from Oriens EAM.

Implementation & Onboarding

Structured deployment programme that gets you live in 4-8 weeks. Includes data migration, system configuration, ERP integration setup, and user acceptance testing.

  • Dedicated implementation consultant
  • Data migration from legacy systems
  • Custom configuration to your workflows
  • Go-live support and hypercare period

Training & Certification

Comprehensive training for all user roles from administrators and managers to field technicians. Available on-site, virtual, or self-paced via our learning portal.

  • Role-based training curriculum
  • On-site and virtual delivery options
  • Oriens EAM Certified User programme
  • Training materials in EN and BM

Technical Support

24/7 platform monitoring with tiered support plans. From standard business-hours support to dedicated enterprise SLA with a named support engineer.

  • 24/7 platform health monitoring
  • SLA-backed response times
  • Dedicated named support engineer (Enterprise)
  • Monthly platform health reviews

Custom Integration

API-first architecture makes connecting Oriens EAM to your existing tech stack seamless. Our integration team handles SAP, Oracle, SCADA, IoT platforms, and custom systems.

  • Pre-built ERP connectors (SAP, Oracle, Dynamics)
  • REST API & webhook configuration
  • SCADA and IoT platform integration
  • Custom integration development

Strategy & Consulting

Our EAM consultants work with your leadership to design an asset management strategy that aligns with business objectives, regulatory requirements, and long-term goals.

  • Asset management maturity assessment
  • KPI framework and benchmarking design
  • ISO 55000 alignment guidance
  • Roadmap for digital transformation
Our Process

How We Deliver Success

A proven, repeatable delivery methodology refined across 500+ enterprise deployments.

01

Discovery Workshop

We spend time understanding your operations, pain points, and goals before recommending an approach.

02

Solution Design

Our architects design a tailored configuration, integration, and deployment plan.

03

Deploy & Configure

Systematic deployment with milestones, testing, and stakeholder sign-off at every stage.

04

Train & Handover

Role-based training ensures every user is confident. Full documentation is handed over at go-live.

05

Ongoing Support

Post-launch support, quarterly reviews, and continuous optimisation for evolving needs.

Ready to Get Started?

Speak with a solution consultant today. We'll design a services plan tailored to your organisation.

Contact Our Team